On the heels of Antonia Hock’s keynote presentation at the AAPL 2023, Annual Leadership Conference, she joined SoundPractice host, Mike Sacopulos, to discuss lessons in leadership from the world of hospitality which can be applied to healthcare.  She discusses teamwork, the guest (or patient) experience, and what healthcare leaders can learn about motivation and collaboration.
Hock addresses the three most important leadership behaviors that physicians can learn from hospitality leaders. This is an inspirational and optimistic interview with a nationally recognized expert in customer service and team building.
See https://antoniahock.com/ for more information on Antonia Hock.
Learn more about the American Association for Physician Leadership at www.physicianleaders.org

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Lessons from the Hospitality Industry:  What Healthcare can Learn about Innovating in Leadership and Patient Experience with Antonia Hock

Antonia J.A. Hock

Self-Management

Self-Awareness

Operations and Policy

Communication Strategies

Motivations and Thinking Style

Motivate Others

The word Catholic is often capitalized and used in reference to the religious denomination. It may also be an adjective meaning comprehensive or universal. On this episode of SoundPractice we will be discussing the term in both of its definitions. 
The Catholic Church and Its Hospitals: A Marriage Made in Heaven? is a new book extensively researched and written by Patricia Gabow, MD, MACP, former CEO of Denver General Hospital. The Foreword of the book is by Donald M. Berwick, MD, MPP.
Hear about the role of the bishops and the Ethical and Religious Directives (ERDs) in policy making for the Catholic health system. We also discuss surprising statistics about the extent, reach, and influence of Catholic Healthcare in terms of the number of beds and hospitals. From small hospitals built by nuns and nurses to now having four out of the ten largest healthcare systems in the United States being Catholic systems.
There is another side to the story. Patients may not understand that certain reproductive care or end-of-life care are not available to them in a Catholic health system. Physicians who work in these systems may not understand the reach and influence of the ERDs. We will be exploring this issue in depth. In Gabow’s book, she provides a section on considerations for the Catholic health system’s return to mission fidelity.
Join us for this insightful and thought-provoking discussion on the Catholic Church and its hospitals.
Learn more about the American Association for Physician Leadership at www.physicianleaders.org

The Catholic Church and Its Hospitals: New Book by Dr. Patricia Gabow

Patricia A. Gabow, MD, MACP

Strategy and Innovation

Environmental Influences

Professional Capabilities

Influence

Quality and Risk

Healthcare Process

At first blush the ideas of servants and leaders seem distinct, even mutually exclusive.  How could an individual be a servant and a leader simultaneously? Perhaps the initial reaction to the juxtaposition of servant and leader is the issue. When approached from the correct perspective, the contradiction fades and connections come into focus.
David M. Zechman, BSE, MPA, president of The Zechman Group, LLC, is a former hospital system president and CEO and is currently an executive coach and author of Driven by Compassion – 8 Values for Successful Servant Leaders.
Zechman has spent considerable time on servants, leaders, and healthcare. He helps us to uncover leadership opportunities.
Learn more about the American Association for Physician Leadership at www.physicianleaders.org

Servant Leadership and History in a Healthcare Career with David Zechman, BSE, MPA

David M. Zechman, BSE, MPA

Quality Improvement

In this episode of AAPL's SoundPractice podcast, Mike Sacopulos interviews William MacDonald, the founder of My Financial Coach. MacDonald has an extensive background in executive compensation and benefit consulting and has founded several leading organizations in this field.
Sacopulos and MacDonald discuss the areas covered by certified financial planners when working with clients, including retirement planning, tax planning, estate planning, and investment management. They also discuss the innovative solutions and strategies offered by My Financial Coach's subject matter experts and the ways in which clients are using the company's technology platform.
The conversation then turns to the challenges faced by physicians in managing their personal finances, including student loan debt, managing cash flow, and planning for retirement. MacDonald continues the discussion with the importance of building employee benefits for both physicians and all employees and shares some successful strategies he has seen in this area.
Sacopulos and MacDonald also discuss the alliance between AAPL and My Financial Coach, and MacDonald shares his motivation for creating the company. He emphasizes the importance of providing personalized financial coaching to clients and helping them achieve their financial goals.
Learn more about the American Association for Physician Leadership at www.physicianleaders.org

Physicians and their Financial Futures with William L. MacDonald

William L. MacDonald

Self-Control

Problem Solving

Critical Appraisal Skills

Finance

Economics

Malika Grayson, PhD, is a contributor to the best-selling book, Lessons Learned: Stories from Women Leaders in STEM.  Each contributor to the book has shared a personal career journey – including the barriers and challenges faced along the way.
In this episode, Mike Sacopulos interviews Grayson about her career and her leadership. She is the founder of STEMinist Empowered LLC, an organization which focuses on empowering Women of Color who pursue advanced degrees through application consultancy and graduate program mentorship. A global speaker and bestselling author, Grayson has given dozens of workshops and keynotes and is the recipient of many honors including SWE Advocating Women in Engineering and Zellman Warhaft Commitment to Diversity Award.
She also authored the best-selling book Hooded: A Black Girl's Guide to the Ph.D. Grayson’s keynotes and workshops are based on her experiences in academia and industry.
Sacopulos and Grayson cover what makes a good mentor and networking for mentoring, canceling imposter syndrome, and Navigating the Impossible, and Success through Resilience – ABCs to STEM Success.
Grayson’s passion for increasing the number of women through the STEM pipeline motivated her to create ASPIRE STEM, which provides financial assistance to young women from high school and secondary school who aspire to pursue STEM on the university level. 
Learn more about the American Association for Physician Leadership at www.physicianleaders.org

An Inspiring Career in STEM with Dr. Malika Grayson

Malika Grayson, PhD

Peter C. Yesawich, PhD, and Stowe Shoemaker, PhD, are authors of the book, Hospitable Healthcare: Just What the Patient Ordered!, which explores how healthcare providers can learn from the hospitality industry to improve the patient experience.
Shoemaker is Dean of the William F. Harrah College of Hospitality and holds the Andrew and Peggy Cherng Dean’s Chair at the University of Nevada, Las Vegas (UNLV). 
Yesawich, is Chair of Hospitable Healthcare Partners, LLC, and formerly Chief Growth Officer of Cancer Treatment Centers of America® bringing a wealth of expertise in both industries to the discussion.
Host Mike Sacopulos discusses with Yesawich and Shoemaker how many consumers feel that their experiences with healthcare providers fall short of their experiences with hospitality providers. They question whether healthcare providers could adopt principles of hospitality to enhance the patient experience. 
Through original survey data, examples, and interviews with hospitality and healthcare service practitioners, the authors argue that their model can address four trends impacting healthcare: 
•	Patient-directed selection of providers
•	Pricing transparency
•	Direct-to-consumer marketing
•	Patient satisfaction as a factor in reimbursement
By adopting these principles, healthcare providers can improve the patient experience and outcomes.
Overall, Hospitable Healthcare offers valuable insights for healthcare providers looking to enhance the patient experience. 
Learn more about the American Association for Physician Leadership at www.physicianleaders.org


The Intersection of Hospitality and Healthcare with Peter C. Yesawich and Stowe Shoemaker

Peter C. Yesawich, PhD

Stowe Shoemaker, PhD

Rachel Willand-Charnley, PhD, is a contributor to the best-selling book, Lessons Learned: Stories from Women Leaders in STEM.  Each contributor to the book has shared a personal career journey – including the barriers and challenges faced along the way.
Willand-Charnley, formerly an Institutional Research Career and Academic Award (IRACDA) fellow at Stanford University, is an interdisciplinary applied organic chemist and chemical biologist specializing in organic chemistry, glycobiology, and cancer immunology and is an assistant professor in the department of Chemistry and Biochemistry at South Dakota State University.
In this episode, Mike Sacopulos interviews Willand-Charnley about their career and passion.  Nothing great in the world has ever been accomplished without passion. They transformed their fear into their passion. While on the path to transformation, they was helped and hindered by a variety of teachers and mentors.  Their story inspires while pointing out inequities faced by some in the STEM fields. 
Learn more about the American Association for Physician Leadership at www.physicianleaders.org

An Inspiring Career in STEM with Dr. Rachel Willand-Charnley

Rachel Willand-Charnley, PhD

Lessons from the Hospitality Industry: What Healthcare can Learn about Innovating in Leadership and Patient Experience with Antonia Hock

RECENT EPISODES

The Catholic Church and Its Hospitals: New Book by Dr. Patricia Gabow

Servant Leadership and History in a Healthcare Career with David Zechman, BSE, MPA

Physicians and their Financial Futures with William L. MacDonald

An Inspiring Career in STEM with Dr. Malika Grayson

The Intersection of Hospitality and Healthcare with Peter C. Yesawich and Stowe Shoemaker

An Inspiring Career in STEM with Dr. Rachel Willand-Charnley

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