On the heels of Antonia Hock’s keynote presentation at the AAPL 2023, Annual Leadership Conference, she joined SoundPractice host, Mike Sacopulos, to discuss lessons in leadership from the world of hospitality which can be applied to healthcare.  She discusses teamwork, the guest (or patient) experience, and what healthcare leaders can learn about motivation and collaboration.
Hock addresses the three most important leadership behaviors that physicians can learn from hospitality leaders. This is an inspirational and optimistic interview with a nationally recognized expert in customer service and team building.
See https://antoniahock.com/ for more information on Antonia Hock.
Learn more about the American Association for Physician Leadership at www.physicianleaders.org

OCME: Life in America’s Top Forensic Medical Center, New Book by Bruce Goldfarb - Banner Image 

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Lessons from the Hospitality Industry:  What Healthcare can Learn about Innovating in Leadership and Patient Experience with Antonia Hock

Antonia J.A. Hock

Self-Management

Self-Awareness

Operations and Policy

Communication Strategies

Motivations and Thinking Style

Motivate Others

Birthrates in the United States have been on a relatively constant and significant downward trajectory since the 1950s. While medicine has improved in the field of infertility, many still struggle with the issue. 
Jenna Miller, MD,  is an associate professor of Pediatrics-University of Missouri-Kansas City and the program director for Pediatric Critical Care at Children’s Mercy Hospital. She is also the author of a new book, Navigating Your Fertility as a Woman in Medicine.
In her book, Miller shares her infertility journey to help others who might face this journey themselves. It is a roadmap for how physicians deal with fertility and infertility and the options available when family planning is put off until after training.
This is a critical topic that doesn’t receive enough attention from physician leaders. From deans of medical schools to editors of medical journals, from residency directors to those working in HR, understanding, supporting, and reducing the barriers for women physicians to achieve fertility is needed.
For woman physicians to achieve full gender equity, an understanding of the physiologic changes happening for women physicians in the midst of their training is needed.  

@JennaMillerKC

Learn more about the American Association for Physician Leadership at www.physicianleaders.org

Dr. Jenna Miller and New Book on Navigating Your Fertility as a Woman in Medicine

Jenna Miller, MD

Adaptability

Problem Solving

Critical Appraisal Skills

The U.S. Armed Forces have been making efforts to properly care for soldiers and sailors since Jonathan Letterman became medical director of the Army of the Potomac in July of 1862. Battlefield care requires skills and procedures different from civilian care. 
In this episode of SoundPractice, Mike Sacopulos discusses with Neil E. Grunberg, PhD, how the U.S. Armed Forces trains physicians and promotes leadership skills for the benefit of service members. 
Grunberg is the director of Leadership Research and Development, professor of Military and Emergency Medicine, and professor of Neuroscience at the Uniformed Services University of the Health Sciences in Bethesda, Maryland. He has been educating physicians, psychologists, and nurses for the Armed Forces and Public Health Service since 1979. He has published more than 220 papers addressing behavioral medicine, drug use, stress, traumatic brain injury, and leadership. 
neil.grunberg@usuhs.edu
Learn more about the American Association for Physician Leadership at www.physicianleaders.org

Leadership Training in the U.S. Armed Forces with Dr. Neil Grunberg

Neil E. Grunberg, PhD

Gretchen Morgenson is the senior financial reporter for the NBC News Investigative Unit. A former stockbroker, she won the Pulitzer Prize in 2002 for her “trenchant and incisive” reporting on Wall Street. Previously at The New York Times and The Wall Street Journal, she and coauthor Joshua Rosner have written a new book, These Are the Plunderers: How Private Equity Runs—and Wrecks—America.
In the 1902 State of the Union Address, Theodore Roosevelt said, “Our aim is not to do away with corporations; on the contrary, these big aggregations are an inventible development of modern industrialism. We are not hostile to them; we are merely determined that they shall be so handled as to subserve the public good.” What would President Roosevelt have to say about private equity’s recent interaction with healthcare?
As private equity firms invest in everything from dermatology practices to emergency room staffing companies, the impacts are not always obvious. Gretchen Morgenson’s new book, excellently researched and compiled, examines private equity influence in America. You will be surprised by the findings.
https://www.simonandschuster.com/books/These-Are-the-Plunderers/Gretchen-Morgenson/9781982191283
Learn more about the American Association for Physician Leadership at www.physicianleaders.org

Gretchen Morgenson and Role of Private Equity in Healthcare

Gretchen Morgenson

Finance

Economics

Strategy and Innovation

Environmental Influences

Governance

We all know a family member, friend, or a patient self-diagnosed with the help from search engines. Although some clinicians roll their eyes when patients arrive armed with information from online research, the Internet has opened the door to health education.  And we know that more engaged, informed patients have better clinical outcomes. 
John Whyte, MD, MPH, is chief medical officer at WebMD, and leads the development of strategic partnerships that create meaningful change around important public health issues. He has written extensively, creating award-winning health content for TV and the web, and developed numerous initiatives addressing diversity in clinical trials. 
In this interesting discussion with host Mike Sacopulos, Whyte talks about his career path and provides a behind-the-scenes look at WebMD which provides an important service by presenting quality health information to our citizens. 
https://www.webmd.com/
Learn more about the American Association for Physician Leadership at www.physicianleaders.org

Patient Education and Physician Leadership with John Whyte, Chief Medical Officer at WebMD

John Whyte, MD, MPH

Quality and Risk

Healthcare Process

Quality Improvement

Mike Sacopulos speaks with Kristin E. Lauter, PhD, about her chapter titled, “Trust, Access, and Visibility,” in the book, Lessons Learned: Stories from Women Leaders in STEM. Lauter is the director of Research Science, North American Labs for Meta AI Research.

The New England Journal of Medicine recently published a series of articles looking at AI in medicine. After spending more than 20 years at Microsoft, Lauter is now at the forefront of AI research at Meta.  In this interview, she describes the basics of AI and how the power of AI will be powerful for society. She also describes risk inherent because of human involvement; how humans could misuse the tools. 

As a past president of the Association of Women in Mathematics, Lauter has been a strong advocate of women in STEM positions.  She describes her philosophy of the goal of “1/3” and her work in launching the Research Networks program to support and advance women in math and computer science.  

She finds the chapters in the Lessons Learned book to be inspiring – both in messaging to younger professionals that, “You are not alone” and in advocating for both access and recognition of work of women and other underrepresented minorities in the sciences. 

Learn more about the American Association for Physician Leadership at www.physicianleaders.org


The Path from Mathematics and STEM to Meta and AI Research with Dr. Kristin Lauter

Lessons from the Hospitality Industry: What Healthcare can Learn about Innovating in Leadership and Patient Experience with Antonia Hock

RECENT EPISODES

Dr. Jenna Miller and New Book on Navigating Your Fertility as a Woman in Medicine

Leadership Training in the U.S. Armed Forces with Dr. Neil Grunberg

Gretchen Morgenson and Role of Private Equity in Healthcare

Patient Education and Physician Leadership with John Whyte, Chief Medical Officer at WebMD

The Path from Mathematics and STEM to Meta and AI Research with Dr. Kristin Lauter

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Dr. Jenna Miller and New Book on Navigating Your Fertility as a Woman in Medicine

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Leadership Training in the U.S. Armed Forces with Dr. Neil Grunberg

Mentorship, Women Physicians, and Leadership with Kathleen Neuzil, MD, MPH

The Changing Faces of Anatomy with Valerie DeLeon, PhD

Combating the Challenges of Clinical Documentation with AI