Peter C. Yesawich, PhD, and Stowe Shoemaker, PhD, are authors of the book, Hospitable Healthcare: Just What the Patient Ordered!, which explores how healthcare providers can learn from the hospitality industry to improve the patient experience.
Shoemaker is Dean of the William F. Harrah College of Hospitality and holds the Andrew and Peggy Cherng Dean’s Chair at the University of Nevada, Las Vegas (UNLV). 
Yesawich, is Chair of Hospitable Healthcare Partners, LLC, and formerly Chief Growth Officer of Cancer Treatment Centers of America® bringing a wealth of expertise in both industries to the discussion.
Host Mike Sacopulos discusses with Yesawich and Shoemaker how many consumers feel that their experiences with healthcare providers fall short of their experiences with hospitality providers. They question whether healthcare providers could adopt principles of hospitality to enhance the patient experience. 
Through original survey data, examples, and interviews with hospitality and healthcare service practitioners, the authors argue that their model can address four trends impacting healthcare: 
•	Patient-directed selection of providers
•	Pricing transparency
•	Direct-to-consumer marketing
•	Patient satisfaction as a factor in reimbursement
By adopting these principles, healthcare providers can improve the patient experience and outcomes.
Overall, Hospitable Healthcare offers valuable insights for healthcare providers looking to enhance the patient experience. 
Learn more about the American Association for Physician Leadership at www.physicianleaders.org


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The Intersection of Hospitality and Healthcare with Peter C. Yesawich and Stowe Shoemaker

Peter C. Yesawich, PhD

Stowe Shoemaker, PhD

Strategy and Innovation

Environmental Influences

Problem Solving

Critical Appraisal Skills

Professional Capabilities

Influence

In this episode of SoundPractice, host Mike Sacopulos sits down with Peter Hotez, MD, PhD, professor of pediatrics and molecular virology, Baylor College of Medicine and the co-author of the new book (with Michael Mann) Science Under Siege: How to Fight the Five Most Powerful Forces that Threaten Our World.

Hotez pulls back the curtain on the alarming rise of anti-science movements that are costing lives and threatening public health. From vaccine misinformation that led to 200,000 preventable COVID deaths in America to a tragic measles outbreak fueled by unvaccinated populations, he reveals the five powerful forces driving the war on science:

- Plutocrats: Wealthy donors funding anti-science think tanks.

- Petro-states: Governments opposing climate and health science for profit.

- Pros: Credentialed experts pushing contrarian agendas.

- Propagandists: Media amplifying misinformation.

- Press: Outlets promoting false "both sides" narratives.

Hotez also traces the evolution of the anti-vaccine movement, from debunked autism claims to today’s wellness influencers profiting off pseudoscience. He challenges medical professionals to embrace the "art" of medicine and step up as defenders of scientific truth. His call to action is clear: silence and invisibility allow bad actors to win. Physicians remain heroes on the frontlines, but they must help turn the tide against misinformation.

This must-listen episode is for anyone passionate about science, medicine, and the fight for public health. Tune in to learn how we can push back against disinformation and secure a healthier future for all.

Learn more about the American Association for Physician Leadership at www.physicianleaders.org.


The Physician’s Voice: Combating Misinformation with Dr. Peter Hotez

Peter Hotez, MD, PhD

Integrity

Quality and Risk

Quality Improvement

Physician leadership is evolving from informal, "oldest doctor gets the job" to rigorous, accredited training programs that could reshape healthcare administration.

Mike Sacopulos interviews Daniel A. Handel, MD, MBA, MPH, CPE, chief medical officer at Atrium Health, to discuss the basics of the new Healthcare Administration, Leadership, and Management (HALM) fellowship. The exam, first held in November 2024, will now be offered annually because of increased physician demand; it was previously biennial.

Handel is the editor of the new textbook, Healthcare Administration, Leadership and Management: The Essentials, First Edition, with 44 expert contributors covering finance, compliance, HR, among other executive topics. He is also a contributor to a board review course that AAPL is developing for HALM.

Handel’s overarching advice for physician leaders: “Stay focused on your why — the purpose that drove you to leadership in the first place.”

Resources:

- Healthcare Administration, Leadership and Management: The Essentials, First Edition

- Connect with Dan Handel, MD

Learn more about the American Association for Physician Leadership at www.physicianleaders.org.


The HALM (Healthcare Administration, Leadership, and Management) Credential and New Textbook with Dr. Daniel Handel

Daniel A. Handel, MD, MBA, MPH

Action Orientation

Finance

Economics

In this expanded episode of SoundPractice, host Mike Sacopulos sits down with Jerome Adams, MD, MPH, the 20th Surgeon General of the United States, to discuss his remarkable journey from a rural community in Maryland to becoming the nation's top doctor. Adams shares personal anecdotes, professional insights, and the challenges he faced while serving as Surgeon General. This episode covers the nuances of the role of the Surgeon General and is a must-listen for anyone interested in public health, physician leadership, and the evolving role of physicians in society. Tune in to this insightful conversation that sheds light on the critical issues facing our healthcare system today.

Episode Highlights

- Path to Leadership: Explore Adams’ unexpected journey into medicine, including parental influence, personal health challenges, role models, and the impact of professional organizations.

- Role and Responsibilities of the Surgeon General: Understand the historical and modern roles of the Surgeon General and key initiatives during Adams’ tenure, such as promoting Naloxone to combat the opioid crisis.

- Trust in Physicians and Institutions: Learn strategies to rebuild trust in healthcare through personalized care and patient concern.

- Balancing Individual Freedom and Public Health: Examine the balance between individual freedom and public health, emphasizing empathy and communication in addressing issues like vaccine hesitancy and chronic diseases.

- The Importance of Public Service: Recognize the value of public service in enhancing the skills and character of physicians.

Resource:
Book by Jerome Adams, MD, MPH: Crisis and Chaos

Learn more about the American Association for Physician Leadership at www.physicianleaders.org


From Small Town to Surgeon General: Dr. Jerome Adams on Leadership, Public Health, and Trust

Jerome Adams, MD, MPH, FASA

Motivations and Thinking Style

Trust and Respect

Comfort with Visibility

Host Mike Sacopulos interviews Jennifer O’Brien, a healthcare expert and author, to discuss her book, Care Boss: Leadership Strategies and Resources for Family Caregivers. They delve into the growing demographic of family caregivers, address the challenges they face, and the perspective of caregiving as a leadership role. Don’t miss this insightful discussion where Jennifer shares actionable advice, strategies, and resources to help caregivers manage their responsibilities effectively.

Episode Highlights

- Growing Demographics: Discover the rise in family caregivers in the United States, with 53 million Americans currently serving in this role and the expectation of continued growth because of an aging population.

- Caregiving as Leadership: Recognize caregiving as a leadership role that can provide clarity and direction in managing care responsibilities and apply leadership strategies to effectively handle the emotional and logistical challenges associated with caregiving.

- Early Preparation: Learn the importance of planning and preparing for caregiving duties before illness strikes, and explore the benefits of early considerations, such as home modifications and end-of-life conversations.

- Support Systems: Identify and use available support systems, including professional caregivers, to enhance caregiving effectiveness, engage family and friends in specific caregiving tasks to distribute responsibilities and lighten the caregiver's load, and understand the role of healthcare professionals in involving and supporting family caregivers as vital members of the care team.

- Emotional Resilience: Acknowledge the isolation and emotional strain that caregivers often experience and use leadership tools to manage stress and maintain perspective.

Resource

- Book by Jennifer O’Brien: Care Boss: Leadership Strategies & Resources for Family Caregivers  offers practical tools, from creating a go-bag to comprehensive medical records and is an essential resource for caregivers, providing both strategic guidance and heartfelt support.

Learn more about the American Association for Physician Leadership at www.physicianleaders.org


Care Boss: Leadership Strategies and Resources for Family Caregivers with Jennifer O’Brien

Jennifer A. O’Brien, MSOD

Strategic Perspective

Self-Management

Resilience

In this episode of SoundPractice, Ron Howrigon, president and CEO of Fulcrum Strategies, brings his extensive experience in the healthcare industry to the forefront. Having worked as a senior executive with major managed care companies like Cigna, Kaiser Permanente, and Blue Cross Blue Shield, Howrigon shares his journey. From negotiating contracts to founding Fulcrum Strategies, his consulting firm helps doctors and hospitals navigate the complex world of managed care agreements so they can focus more on patient care.

With a keen eye on the flaws of a profit-driven healthcare system, join us as we delve into the complexities of the healthcare system and discuss innovative solutions for a better future.

Key Takeaways:

- Navigating Capitalistic Healthcare: Uncover the inherent problems of a for-profit healthcare system where insurers often prioritize shareholder profits over patient care. Howrigon also discusses Medicare reimbursement cuts and provides a balanced view on private equity in healthcare, highlighting both potential benefits and risks.

- Changing Patient Experience: Over the last 30-40 years, increasing bureaucracy and challenges in accessing necessary care have dramatically altered the patient experience, leading to poor health outcomes and a more critical patient perspective on the industry.

- Solutions and Reforms: Howrigon suggests vital reforms to ensure medical directors for third-party payers adhere to medical practice standards when approving or denying claims, aiming to enhance patient care.

- Impact of Physician Employment: Explore how the shift from self-employed physicians to those employed by non-physician-controlled organizations affects relationships at every level of healthcare. Howrigon predicts significant access issues and reimbursement changes because of the worsening physician shortage.

- Learn more and Connect:

   -- Gain more insights in Howrigon’s books, CLEAR! Reforming Healthcare to Save the U.S. Economy and FLATLINING: How Healthcare Could Kill the U.S. Economy.

   -- Visit fsdoc.com to connect with Ron Howrigon.

Learn more about the American Association for Physician Leadership at https://www.physicianleaders.org/.


Physician Contract Negotiations: The Landscape and Predictions with Ron Howrigon

Ron Howrigon

Operations and Policy

Governance

Payment Models

In this episode of SoundPractice, we dive into an engaging and informative discussion on the future of AI in healthcare and its implications for both doctors and patients. Host Mike Sacopulos is joined by Laura Landro to explore the emerging world of ambient listening technology.

Laura Landro, an award-winning writer and journalist, former Wall Street Journal “Informed Patient” columnist, and author of Survivor: Taking Control of Your Fight Against Cancer, brings an innovative perspective on medical technology advancements.

This technology captures clinician-patient conversations, aiming to alleviate documentation burdens, enhance patient care, and reduce clinician burnout. However, it also raises important concerns about privacy and data security. Tune in to learn how leading institutions are pioneering research while ethical considerations continue to shape its future, especially in sensitive areas of healthcare.

Episode Highlights:

• Research Insights: Discover the benefits that institutions like Mass General Brigham are experiencing in terms of cost and time savings, and improved quality of care.

• Regulatory and Liability Concerns: Explore the potential need for FDA oversight if the technology influences clinical decisions, and the implications of errors in AI-generated documentation.

• Initial Patient Reactions: Gain first-hand insights from patients, including those who find the technology beneficial and others who have privacy concerns.

• Future Outlook: Project how ongoing development and ethical considerations will shape the integration of AI in healthcare.

Resources

• Laura Landro’s WSJ Article: Why AI May Be Listening In On Your Next Doctor's Appointment - https://www.wsj.com/health/healthcare/ai-ambient-listening-doctor-appointment-e7afd587

• Book by Laura Landro: Survivor: Taking Control of Your Fight Against Cancer - https://www.amazon.com/Survivor-Taking-Control-against-Cancer/dp/0684856786

Learn more about the American Association for Physician Leadership at https://www.physicianleaders.org/


Hospital Walls May Have Ears? Ambient Listening Tech with Laura Landro and the WSJ

Laura Landro

Technology Integration

Healthcare Process

The Intersection of Hospitality and Healthcare with Peter C. Yesawich and Stowe Shoemaker

RECENT EPISODES

The Physician’s Voice: Combating Misinformation with Dr. Peter Hotez

The HALM (Healthcare Administration, Leadership, and Management) Credential and New Textbook with Dr. Daniel Handel

From Small Town to Surgeon General: Dr. Jerome Adams on Leadership, Public Health, and Trust

Care Boss: Leadership Strategies and Resources for Family Caregivers with Jennifer O’Brien

Physician Contract Negotiations: The Landscape and Predictions with Ron Howrigon

Hospital Walls May Have Ears? Ambient Listening Tech with Laura Landro and the WSJ

RELATED EPISODES

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The Ongoing Need for Physician Leaders with Tom Rossi from Jackson Physician Search

Systems Thinking in Healthcare: A Conversation with Dr. David Matchar

Using AI to Enhance Clinical Decision-Making with Dr. Maria Granzotti