Peter C. Yesawich, PhD, and Stowe Shoemaker, PhD, are authors of the book, Hospitable Healthcare: Just What the Patient Ordered!, which explores how healthcare providers can learn from the hospitality industry to improve the patient experience.
Shoemaker is Dean of the William F. Harrah College of Hospitality and holds the Andrew and Peggy Cherng Dean’s Chair at the University of Nevada, Las Vegas (UNLV). 
Yesawich, is Chair of Hospitable Healthcare Partners, LLC, and formerly Chief Growth Officer of Cancer Treatment Centers of America® bringing a wealth of expertise in both industries to the discussion.
Host Mike Sacopulos discusses with Yesawich and Shoemaker how many consumers feel that their experiences with healthcare providers fall short of their experiences with hospitality providers. They question whether healthcare providers could adopt principles of hospitality to enhance the patient experience. 
Through original survey data, examples, and interviews with hospitality and healthcare service practitioners, the authors argue that their model can address four trends impacting healthcare: 
•	Patient-directed selection of providers
•	Pricing transparency
•	Direct-to-consumer marketing
•	Patient satisfaction as a factor in reimbursement
By adopting these principles, healthcare providers can improve the patient experience and outcomes.
Overall, Hospitable Healthcare offers valuable insights for healthcare providers looking to enhance the patient experience. 
Learn more about the American Association for Physician Leadership at www.physicianleaders.org


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The Intersection of Hospitality and Healthcare with Peter C. Yesawich and Stowe Shoemaker

Peter C. Yesawich, PhD

Stowe Shoemaker, PhD

Strategy and Innovation

Environmental Influences

Problem Solving

Critical Appraisal Skills

Professional Capabilities

Influence

Overview: In this episode, Mike Sacopulos interviews Naakesh Dewan, MD, CPE, DLFAPA, FASAM, a certified physician executive and internationally recognized expert in healthcare quality and digital innovations. Dewan shares his journey from collegiate athlete to physician executive and discusses the parallels between high performance in sports and medicine.

Key Topics:

1. Physicians versus Professional Athletes: Dewan compares physicians to world-class cognitive athletes and discusses how sports techniques can influence medical practice and leadership, emphasizing the importance of mental health and well-being in both fields.

2. Well-Being and Burnout: Both physicians and athletes must manage purpose, satisfaction, adaptability, and control to maintain their well-being. Dewan addresses the root causes of physician burnout and offers individual-level strategies for tackling it.

3. Role of Organizations and Leaders: Healthcare leaders have a responsibility to create supportive work environments to reduce the impact burnout has on physicians and regulatory and productive aspects of the organization.

4. Lessons in Leadership and High Performance: Setting ambitious goals and adapting to challenges are crucial. Dewan highlights the importance of learning from others and maintaining mutual accountability within support systems.

Takeaway: High performance in sports and medicine requires a balance of technical skills, mental resilience, and well-being. As healthcare leaders, we must create environments that support physicians' well-being, prioritize self-care, and foster peer-to-peer support. By building trust and addressing burnout, we can maintain positive and effective practices.

Learn more about the American Association for Physician Leadership.

World Class Athletes and Physician Leaders: Same or Different? With Dr. Naakesh Dewan

Naakesh Dewan, MD, CPE, DLFAPA, FASAM

Self-Management

Self-Awareness

Accountability

Episode Summary: Join host Mike Sacopulos in an engaging conversation with Lisa Herbert, MD, FAAFP, PCC, a board-certified family physician and the visionary founder and CEO of Just the Right Balance. Herbert shares her inspiring journey from an early interest in medicine to becoming a transformative coach for physician leaders. "Physicians being in a leadership role is crucial,” says Herbert. “We need people who have done the work and been in the frontlines to continue making important healthcare decisions." In this discussion, discover the pivotal role of physician leadership coaching in today's healthcare landscape.

At a Glance:
Early Inspiration: Herbert's passion for medicine was ignited by her grandfather’s passing due to healthcare inequities. This personal experience motivated her to pursue a career in family medicine to prevent similar tragedies for others.

Career Path: Influenced by mentors and driven by her desire to help others, she has held various roles, including medical director and private practice owner, gaining extensive experience in healthcare leadership.

Transition to Coaching: Recognizing the profound impact coaching had on her life, Herbert dedicated herself to helping other physicians navigate their careers and develop essential leadership skills.

Challenges in Healthcare: She emphasizes the urgent need for leadership development programs to address workforce shortages and combat physician burnout.

Making a Lasting Impact: Herbert offers personalized coaching, focusing on achieving each physician’s career goals and overcoming challenges.

Learn More: 
Visit her website to explore her books: Physicians Rise Up and Take Back Your Life
Connect with her on LinkedIn and Facebook
Discover her insights on the Forbes Coaches Council and in the Huffington Post

About Lisa Herbert, MD, FAAFP, PCC: Lisa Herbert is a distinguished family physician, executive leadership coach, and national speaker with more than 25 years of experience in healthcare. She holds an MD from Upstate Medical Center and is a professional certified coach recognized by the International Coaching Federation. Herbert is dedicated to bridging gaps in healthcare through her coaching, consulting, and training programs, aiming to create collaborative cultures where physicians thrive and patient outcomes improve.

Learn more about the American Association for Physician Leadership.

Coaching Physician Leaders with Dr. Lisa Herbert

Lisa Herbert, MD, FAAFP, PCC

Motivations and Thinking Style

Motivate Others

Comfort with Visibility

Episode Overview: Join SoundPractice host, Mike Sacopulos, as he explores the rapid evolution and integral role of private equity (PE) in healthcare with expert Max Reiboldt, CPA. This episode is essential for physicians, health system leaders, PE sponsors, payers, and anyone involved in the healthcare industry.
Key Topics:
About Max Reiboldt:
Learn about Max Reiboldt’s extensive experience in healthcare consulting.
Discover his book, Private Equity and Healthcare: Leadership, Economics, and Trends for the Future, which equips you with the knowledge to tackle PE challenges head-on.

History:
Gain insights into the genesis and evolution of PE in healthcare over the past decade.

Deal Metrics: 
Understand how PE determines a practice’s value and makes diverse investments in healthcare entities like physician groups, surgery centers, and small hospitals.

Regulatory Concerns:
Discover how increased regulatory scrutiny is impacting transactions and may lead to changes in investment strategies and governance.

Benefits, Challenges, and Future Predictions:
Examine how PE benefits physicians nearing retirement, while younger physicians remain hesitant.
Get a concise forecast for the future of PE in healthcare, its impact on group cohesion, and potential challenges.


Additional Insights: Reiboldt also shares insights from his book, Private Equity and Healthcare, recently published by the American Association for Physician Leadership. This book, written by a distinguished group of contributing authors from Coker, provides an unbiased and fact-based examination of this complex field.
Listen Now: Tune in to gain a comprehensive understanding of private equity in healthcare and stay ahead of the trends shaping the industry.
Subscribe and Follow: Don't miss out on future episodes of SoundPractice. Subscribe to our podcast and follow us on social media to stay updated on the latest in physician leadership and healthcare insights.
Learn more about the American Association for Physician Leadership .

Private Equity Trends in Healthcare with Max Reiboldt

Max Reiboldt, CPA, MBA

Finance

Payment Models

Quality and Risk

Healthcare Process

In this episode of SoundPractice, we delve into the specialized area of healthcare law and the intricacies of physician contracts. Join us as we sit down with Kyle Claussen, CEO of Resolve.com, a firm renowned for its expertise in the legal, financial, and strategic aspects of physicians' employment agreements. Claussen offers insight into fair market value, noncompete clauses, and the influence of private equity in healthcare.

Physician Employment Contracts and Compensation with Kyle Claussen

Kyle Claussen

Health Law

Economics

Risk Management

Join host Mike Sacopulos in this compelling episode of SoundPractice as he sits down with David Matchar, MD, to delve into the transformative potential of systems thinking in healthcare. Matchar is a distinguished expert in the industry with a rich career from his early days at Duke University to current influential roles. Drawing from lived experiences, he shares unique insights on how viewing healthcare as an interconnected system, rather than isolated silos, can significantly enhance organizational performance.

Systems Thinking in Healthcare: A Conversation with Dr. David Matchar

David Matchar, MD

Summary: In this insightful episode of SoundPractice, host Mike Sacopulos engages in a compelling conversation with Linda Roszak Burton, an accomplished author, researcher, and executive coach. Linda, the author of The Power of Gratitude to Heal the World, delves into the integration of neuroscience-based methodologies in her coaching to enhance well-being and performance in the healthcare sector.
Key Takeaways:
•	Linda's Fascination with Neuroscience:
o	Linda shares her journey into neuroscience through a NeuroLeadership program.
o	Emphasizes the importance of understanding brain functionality to improve coaching effectiveness.
•	Virtuous Practice in Healthcare:
o	Discusses her article in Wharton Healthcare Quarterly on clinician burnout and job satisfaction.
o	Highlights the concept of the virtuous cycle, where reconnecting with the purpose and values in medicine enhances clinician well-being and patient care.
•	Gratitude in Clinical Practice:
o	Explores how gratitude and virtues like empathy and compassion can transform patient-physician relationships.
o	Discusses reciprocity and its impact on both clinicians and patients.
•	Addressing Anger in Healthcare:
o	Linda talks about societal anger towards the healthcare system.
o	Emphasizes the need for holistic well-being, including emotional, mental, and social aspects.
•	Gratitude Practices and Neuroscience:
o	The significance of gratitude practices in reshaping neural pathways for improved mental health.
o	Practical tips on incorporating gratitude into daily routines for healthcare professionals.
•	Generational Benefits of Gratitude:
o	Research shows the universal benefits of gratitude across different generations.
•	Implementing Gratitude in Leadership:
o	Strategies for healthcare leaders to foster a culture of gratitude and well-being.
o	The importance of positive deviance and learning from high-functioning teams.
Practical Tips:
•	Schedule a regular gratitude practice, be it morning or evening.
•	Integrate gratitude into existing activities, like a mindful walk, to make it a sustainable habit.
Listen Now: Tune in to this episode of SoundPractice for an enriching discussion on how gratitude and neuroscience can revolutionize healthcare practice and clinician well-being.
Learn more about the American Association for Physician Leadership. 


The Intersection of Hospitality and Healthcare with Peter C. Yesawich and Stowe Shoemaker

RECENT EPISODES

World Class Athletes and Physician Leaders: Same or Different? With Dr. Naakesh Dewan

Coaching Physician Leaders with Dr. Lisa Herbert

Private Equity Trends in Healthcare with Max Reiboldt

Physician Employment Contracts and Compensation with Kyle Claussen

Systems Thinking in Healthcare: A Conversation with Dr. David Matchar

The Power of Gratitude in Healthcare with Linda Roszak Burton

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Pathway to Chief Medical Officer – Insights from Rex Hoffman, MD, author of I Want to Be a Chief Medical Officer: Now What?